Don't just take it from us, let our Customers' do the talking
Here we provide testimonials from many different business types; builders, construction, fit out and demolition, trade businesses such as facility management, retailers, schools and many more.
In addition to testimonials we have included some Case Studies. The case studies outline the challenges faced by some businesses, then how RTS Waste provided an effective waste and recycling solution.
"We are a new customer to RTS waste and the service we have received, initially from a lady I think was called Jo and then Craig the account manager was fantastic, they set the account up and we had wheelie bins delivered the next day.
I then have been dealing with another team Karen, Georgia, Sam and Kevin. They are an absolute credit to your company. They have bent over backwards to help us, they communicate brilliantly and give regular updates. If there has been a problem with a truck they have called and moved the time.
Karen especially took a call from me at 12:59 on a Saturday 1 minute before she finished. Most people would ignore the call, she then arranged for a truck to come to us that afternoon. she has done this for me twice.
I really could not be happier than I have been in the first dealings with your company, and would appreciate it if you could pass on our thanks."
Andrew Bassett - Managing Director
"We have been using RTS Waste for a number of years now, its been a pleasure working with them as its hard to find reliable suppliers these days.What attracts people using RTS Waste is the service they give, the response time, they supply a whole package.
The service team at the Head Office are very helpful, their reaction time to any issues are dealt with straight away, you can count on them for full support,
The drivers are very helpful and polite. As a whole RTS Waste have a very good team, this is what we as customers need, and we have this with them.They have worked with us on high profile jobs and its been a good adventure. RTS Waste are our number one waste supplier, and we hope to grow more together on all our projects"
Bharat Kanbi - Procurement Manager
"RTS Support Services is great! if ever we have a query or a late booking the girls always deal with it promptly and sufficiently. Karen couldn't be more helpful!"
Bradley Cowan - Site Manager
"Just thought I would pass on a bit of positive feedback from the bin job in Victoria Drive. The guys onsite are very happy with the service they are receiving and the times and manor the operators are turning up. Also your guys in the office are easy to work with and accommodating where possible, so credit to RTS Waste. Thank you, hope it continues"
Gareth Leyland - Procurement Manager
"Booking with RTS gives me the peace of mind that comes with knowing that as soon as I get the confirmation emailed back to me by Karen or one of the other Support Service staff, I can put it up on my Deliveries/Collections board and not have to worry. With my site being based in a one way street in Camden Town the access/egress can often be quite challenging and the dustcart drivers never let us down so as you can imagine I am satisfied with the service that I get from RTS."
Paul Anderson - Logistics Manager
"As a growing and expanding Strip Out Contractor working throughout London and the Home Counties, we have a massive demand for all kinds of waste away solution. Our demands range from long on-going projects with regular scheduled time slots, to last minute calls to see if someone can help us out. The service we receive from RTS is first class in all aspects, from the drivers in the vehicles to the team in the office taking the bookings. Whether we require a 6 yard skip, a 40 Yard RoRo or a Dust Cart compactor, RTS are quick to service our requirements however short notice and always work with us to find a schedule or solution that works for all parties. With robust recycling methods and an organised sorting yard this gives us the confidence to demonstrate to our clients all efforts are being made to divert waste from landfill. All the above factors coupled with the dedicated and personal service we receive make RTS our contractor of choice for Waste Solutions in London."
Matt Hampton - Senior Estimator
"The service we receive is very good. The customer service team are always very helpful and friendly. Nothing is ever too much trouble and you have helped us out at some very difficult sites."
Vicky Brown - Director
Pablo Bonilla - Operation Manager
< "We have been supplying RTS with their wheeled bin requirements for the past 5 years plus and have always found them to be very easy to deal with, amenable, understanding and reliable. My working relationship with both Craig and James is great allowing for professionalism and friendliness”
Bob James - Sales Regional Manager
Site Location - London Stock Exchange
Gratte Brothers have been using RTS Waste Management for several years now and the service we get from Craig and James is impeccable. If I ever have any problems they always sort it for me. The drivers have a good conscience. RTS Waste are a good company that I have a great rap ore with and will be using them for many years to come.
Mick Stockwell - Mechanical Site Manager
Berkeley Homes (North East London)
We (Berkeley) have used the services provided by RTS for a number of years now on various projects. I have personally found them to always be extremely resourceful and professional. Even with the huge demand at times they have gone that extra mile to adhere to our requirements, with the up most professionalism. Site operatives are well trained and always adhere to the standards set and expected.
I would certainly recommend the services of RTS to others.
Mr Glen Alan Currie, Senior Site Manager
I’d like to congratulate you guys for having a driver as Tony Beard. He’s the most competent one I’ve ever met from all the jobs I have had in construction and from all the companies that I have worked with until now. I do wish you had more like him but obviously good people are hard to find. He is a top professional and the other divers should have him as an example. I do have another one of your drivers which also showed a top level of competence but unfortunately and I should be ashamed of this I don’t know his name. As soon as I have him on site I’ll ask for his name and let you guys know. I wish you all a lovely day.
Alex Tiganesteanu - Logistics Manager
Facility Management Company using Trade Waste Services'
I have found the quality of service I have received since working with RTS Waste to be excellent. All pick ups and deliveries done on time by friendly and helpful drivers.
Amme Lloyd in particular I have found to be especially helpful and any questions or issues I may have are dealt with immediately and efficiently. Very impressed with the service I get from all members of staff.
John Lopategui - Contracts Manager
Construction – 20 Fenchurch Street – The ‘Walkie Talkie’
RTS Waste is a leading provider of Waste Management in the construction, demolition and fit out industry. The iconic 36 storey tall building cost over £200 million creating over 63,800 m of floor space.. Munnellys quote themselves “ Munnellys Environmental understand that waste management is centre to the success of any project”
Munnelly Group is an RTS Waste premium client that required any contractor working on this project to have reliability in service, responsiveness to change and the necessary compliance for waste management and transportation. The accreditations had to meet to highest levels of health and safety, quality and sustainability. Having FORS Silver was important and demonstration that we are always looking to improve should our the commitment we have the environment and all stakeholders, especially the general public. Meeting the critical path of Munnelly’s project management for deliveries and traffic flow were crucial.
RTS collected over 1000 tonnes of construction and demolition waste in 8 months. There were a combination of services provided including 3.5 and 7.5 tonne caged lorries as wait and load and our smaller 26 tonne dust cart 14.5 tonne where empty). Most services were booked out of hours. The logistics involved going down a service lift with a weight restriction of 20 tonnes and our smaller vehicles of the fleet were suited to this set up perfectly. Going down from the ground floor to where wheeled bins were stored with the construction waste pre-sorted into the individual waste streams for recycling. The waste streams were returned to RTS London bulking station where they are logged on to our automated hand held reporting system generating accurate recycling data to be reported monthly back t the client in this case Munnellys.
It would not be possible to provide this solution without our varied fleet and flexibility to work through the night. The traffic flow was calculated precisely and meeting the time slots took our dedicated transport team to get the information right from booking to arriving at the site on time.
The segregated waste was placed by Munnellys into labelled wheeled bins. RTS then had a scheduled mobile compaction service that collects this waste. Plasterboard has to be collected in a totally separate collection to abide by Environmental Agency laws.
The recycling rate was a massive 98% with the success of the RTS treatment of waste and the Material Recovery Facility we run at Crossways Recycling in Kent. Munnelly compliance staff visited this site prior to accepting ourselves as the successful waste management contractor and passed all audits that are necessary. RTS Waste customer service department email out monthly recycling reports by site for customers to keep the necessary waste records for their Site Waste Management Plans (SWMP).
An excellent sustainable solution was delivered which had less impact on the environment by containing dust and noise issues that would arise if collections had been made in the open air at road side.
The Munnellys labour costs were significantly reduced by RTS Waste having our vehicle travel in the lift to the collection point of the waste as opposed to having to bring 50 + bins up in the lift to the mobile compaction each collection. Time is money and RTS want to work closely on every construction project carefully to benefit our clients and ourselves in winning further work and becoming a lead provider of waste management, especially in the construction market.
If you have any further questions about an up and coming construction project please call James Redmond our Sales Director and specialist in Construction from more than 10 years’ experience.
Email firstname.lastname@example.org or call 0207232 1711 option 3 Sales.
Events Case Study
Hospitality – Epsom Derby
Epsom Downs is located in Surrey and hosts one of Britain’s greatest national events; the Epsom Derby which is often referred to as the “Blue Riband” of the turf. This is a two day festival at the beginning of June each year. The Derby is a flat race which is televised around the world with interest and is Britain’s richest horse race that hospitality guests flock to.
RTS Waste first collected waste for this event in 2011 for a well-known waste company. Since then RTS has successfully won this tender directly for the Hospitality Event Organiser; Waste Cost Reduction Services.
With almost 250,000 guests expected in June 2016 to be entertained there are serious logistics to be considered as well as the environmental impacts. RTS Waste work very hard to meet the logistical and recycling targets set by their client; Waste Cost Reduction Services. The challenge of high speed time frames and flexibility is key to a successful service by RTS Waste. The event will begin a week before with the waste generated from the set up and build of decking, dining areas and the preparation of segregated waste collection points. During the two day event there is the continuous up keep of emptying the waste and transportation taking the waste back to our transfer station for processing through our Material Recovery Facility; then after the event there is the dismantling of the facilities again.
Services provided daily
100 x 240 litre Glass bins
50 x 1,100 litre wheeled bins for municipal waste
40 yard compactor for Dry Mixed Recycling (DMR)
10 x 14 yard Rear End Loaders (RELs)
Skips and Roll On Roll Offs
Daily dustcart collections of black bag waste from the Downs. A line of pickers cleared the loose rubbish from the sloped area and left the bags in piles for our operators to put in the dustcart.
Whilst the Derby takes place over three days there is also the pre build and dismantling generating waste which needs to be handled effectively in a small working area. The RTS team were available 24/7 to ensure when the site was closed; the site bins and containers were emptied ready for the following day. The services were booked in daily, however there were ad-hoc requests that were reacted to quickly by our dedicated Sales Manager.
An event like this produces approximately 167 tonnes of waste each year and achieved recycle and recovery of waste at a rate of 85%, avoiding 141 tonnes going to landfill. The recycling of glass accounts for most of the weight involved and then the reminder was either used for energy generation, with a small percent having the end destination as unavoidable landfill. The improvement of communication for event guests to encourage recycling more waste into dedicated bins would help to reduce this further.
If you have an Event to organise and need assistance by professionals in organising the Waste Management then give our Sales team a call on 020 7232 1711 or email sales@rtswaste,co.uk