Business As Usual

COVID 19 Update

5th May 2020

Communication from Mark Redmond - Managing Director

Firstly, I would like this opportunity on behalf of everyone at RTS Waste, to offer our heartfelt thanks to the NHS, carers and everyone working united and selflessly at the front line of the crisis.

COVID 19 Safety Comes First

The dramatic spread of COVID 19 has disrupted lives, livelihoods, communities and businesses worldwide. The waste and recycling sector has been thrust on the front line of the UK’s public health response to coronavirus outbreak. RTS Waste have worked closely with Government, Environmental Services Association (ESA), Chartered Institute of Waste Management (CIWM) and with regular updates from WISH the Waste Industry Safety and Health forum, our professional Health and Safety advisors, to ensure RTS Waste are operating in the most safe environment possible.

RTS Waste Flexible Working For You

RTS Waste has sustained a 100% ability to supply the services our customers have needed.  We are proud of all our staff in being committed to maintaining service while sometimes working from home or different hours. We are aware that some of our customers have struggled to run their businesses as normal and we have been as flexible as possible to adapt to our customers' requirements. This could be a complete closure of your business or a change in frequency of scheduled collections. Whatever you require, please talk to us or email our Operations team. The best way to communicate is still to email orders@rtswaste.co.uk although our telephone lines are covered, but with reduced staff numbers. We want to listen/understand how we can help you in any way.

May 8th Bank Holiday Arrangements

Normally we operate through a bank holiday,  however Friday 8th May bank holiday weekend, our offices will be closed. If you require an out of hours service over this period then please email us on orders@rtswaste.co.uk Emails to be received by  Wednesday 17:00 hrs pm.

The New Normal – Keep Communication Going

There is hope that gradually the world will become a new normal. Adaptability is key in these unprecedented  times! RTS Waste has always prided itself on reliability and responsiveness; therefore we are the right waste management provider to serve your businesses. We are a three generation family business, that more than ever, understands we all have to work carefully together to get through the next stages of this pandemic. As construction sites begin to reopen after the bank holiday, we are preparing for remobilisation and are ready to receive your instructions or enquiries. Just keep the communication going.

Stay safe everyone.

Mark Redmond - MD


23rd March 2020

Communication from our Directors

These are unprecedented times for all businesses. The health, safety and wellbeing of our staff are our priority. James and I  wanted to reassure you, RTS Waste Management is still working “business as usual” and we hope there will be no disruption to your services. Compliance has been our focus for 2019 and continues in 2020, improving all our systems to work productively; therefore we are acting on government and regulatory advice on a step by step basis….. we are prepared.

For us all around the globe it is extreme measures not seen in our lifetime, and all of us at RTS Waste Management remain resolute in serving our local customers in London, Kent and Somerset in the past and we very much look forward to continuing our business with you in the future.

To Contact Us Right Now

For safe working practises, our telephone lines are on  divert  to our back office staff working from home. If these calls are not picked up straight away then our preference is to receive email communications orders@rtswaste.co.uk We have multiple staff picking up calls and emails and you should receive a response within  2 working hours. Our operating  times  are 7:30am to 5pm Monday to Friday and 8am – 12 pm on Saturdays. Thank you for your patients and please stay well.

2020 is going to be a challenging year...

At RTS and Wasteology we have huge pressures on the environment, the economy, haulage and treatment plant technology and now the Covid 19 pandemic effects will be shocking. If you have been personally affected by losing loved ones before their time we offer our condolences. If your business is has had to temporarily shut because of the lockdown measures necessary to keep vulnerable lives safe, then we want to reach out and hope that you will stay strong and motivated to come back even stronger and more successful. RTS Waste and Wasteology will be here to take your business further with more care than ever before on your return.

Supporting Our Customers In Every Way

I have tried to reduce the impact on our customers’ spend as much as possible, by exploring all opportunities in an effort to streamline our costs across all aspects of the business. There is an annual government directive to increase tax on 1st April and despite our best efforts writing to add pressure to lobby parliament for a change in their decision, we have been unsuccessful. To balance environmental sustainability and business continuity means regrettably that our prices cannot remain static. If we are successful in the future to get this amendment through parliament and reverse the tax increase then we will pass this on to our customers.

All our services are running, if you have any further concerns then please email us orders@rtswaste.co.uk

Please stay well.

Mark Redmond  - Managing Director

James Redmond - Sales Director